FAQs

Get answers to common questions.

  • Do you ship?

    Yes, please call for details and pricing.

  • Where do I return my books?

    Return books to the Bookmart located at 1513 E. Colorado Blvd, Pasadena, CA, 91106.

  • Can I order online?

    Yes, but call in to be sure we have the book in stock.

  • When are my books due?

    All Spring Semester rentals are due back by Tuesday, June 16, 2020. All Summer Semester rentals are due back by Thursday, August 18, 2020.

  • What is your refund policy?

    You have until Friday, March 01, 2019 for any returns or exchanges. You must bring proof of dropped class for all returns and/or exchanges.

  • Where is your store located?

    Our address is 1513 E. Colorado Blvd., Pasadena, CA 91106. It is directly across the Student Services Building on Campus (Bldg. D).

  • Are there any late fees?

    The credit/debit card submitted on file will be charged the full retail price of the book minus the amount paid for the rental.

  • What is considered damaged?

    Damaged books are books that are returned torn, missing pages, blacked out pages, water damage, mold, or anything that prohibits re-use of the book.

  • What if I forget to return my books by the due date?

    Books not returned by the due date will be charged the difference between the retail cost of a new textbook, minus the rental fee paid, plus a five dollar late fee.

  • How long is the rental duration?

    Books can only be rented for the duration of the semester and are due just after finals end.

  • Are my online payments secure?

    You can shop at Pasadena Student Bookmart with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

    The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

    The company adheres to strict industry standards for payment processing, including:

    • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

    • Industry leading encryption hardware and software methods and security protocols to protect customer information.

    • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

    For additional information regarding the privacy of your sensitive cardholder data, please read the Privacy Policy.

    PCCBookmart.reterval.com is registered with the Authorize.Net Verified Merchant Seal program.

    Accept Credit Cards

  • Coronavirus update

    We will have shortened hours in accordance with PCC. We will still continue to process orders. However, it may take up to 24 hours to hear back from us. Please bear with us. Call or email the store to place your orders. Thank you for your patience.